Frequently Asked Questions and Answers about our recent relocation.

The driving distance is 4 miles.

Crest Medical and its businesses have been working on a project to find a larger facility for over two years. We have relocated to this new facility during the month of May and are now fully operational at the new facility.

The existing landlord wished to redevelop the facility, and it was impossible for us to stay on site whilst that development took place.

It is vacant, awaiting redevelopment.

We do not accept walk in visitors due to security reasons. We will be contacting our key accounts and other stakeholders to arrange a site visit during the summer. Contact your account manager to request a site visit.

Although in a project this size we expect some challenges to overcome, the new facility is fully operational, and we expect no deterioration in our operations.

Please return your products to our new address.

Yes, we have a Royal Mail redirect in place, however please update your record with our new address.

Please check your tracking information with your provider, if necessary, please resend to our new address.

Our accounts payable details have not changed. Please send to your usual contacts.

No, all stock has been transferred to the new facility.

Please contact customer services with your query on +44 (0)1925 898 200.

No, our delivery times have not changed.

As of 1 May 2025 we are up to date with orders to be dispatched. If you have an isolated issue, contact your Account Manager.

Yes, there have been no changes – contact your usual account manager.

Yes, these are the same as published on our website Contact.

Yes, none of our phone numbers have changed.

No, our recent price increases still stands.

Yes, this is the same number and for enquiries contact Goods In at +44 (0) 7557 736796.

No T&C’s will be the same.

There is no change to pallet quantities or case quantities.

Please contact our customer services team in the first instance.

Yes, due to dates of manufacture and timelines in place to update labelling, our products remain compliant.

During the move, we ensured customer data remained secure and GDPR compliant by maintaining our use of remote desktops. Since all data is stored centrally on secure, access-controlled servers rather than on local devices, no customer data was transferred or exposed during the relocation. Additionally, our network and data storage systems remain protected with encryption and strict user access controls

There will be some promotional deals during May for Trade Portal orders – log into your account to see current offers.