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FAQs

Frequently Asked Questions and Answers to help you out

Account Management

Enter your Username or Email.
Click Reset Password.
Check your Inbox for the reset procedure.
No email? Check your Junk folder.
Still no Email? Call +44 (0)1925 898 200 for support.
Don’t know your Username or Email? Call +44 (0)1925 898 200 for support

1.It must contain a Number or Symbol
2. A lower and UPPER case letter
3. Have a minimum of 6 characters.
4. Don’t know your Username or Email? Call +44 (0)1925 898 200 for support

Yes, to be able to have a login for the Trade Portal you will need to be one of our Clients

To become a client and begin purchasing from Crest medical please Contact our Sales Team on +44 (0)1925 898 200 or Email: sales@crestmedical.co.uk

If you wish to be able to purchase using our Trade Portal;
Please contact your current Account manager or fill in the form on the Contact Us page and let us know in the message your interest in using the Trade Portal

We will then be in contact to set up the necessary accounts and grant you access to the Trade Portal.

No, If you wish to continue ordering through your Account Manager they will still be here ready to provide that service for you.

Once you have been given an account for the Trade Portal, you will be able to place your orders yourself adding by adding items to your basket and proceeding to checkout.

Our office will be closed for the holidays from 12:00, 24 December 2025 reopening 5 January 2026.
Last Date to place orders is 18 December 2025 for UK customers.

General orders:

Last release day will be Friday 19 December to allow for delivery by 23 December.

Retail:
Last release day will be Monday 15 December to allow for delivery by 23 December.

NHS:
Last day to release Inventory orders is 17 December.
Last day to release E-directs is 22nd December.

Export:
Last orders need to be placed by 16 December  for delivery before Christmas closures.

Product FAQ's

The Manufacture Date is not featured on most Eye Wash bottles or Pods.

When Looking for an Expiry Date on look for Hourglass Icon. (see the Image Below)

Instructions on how to find the expiry date of eye wash