FAQs

Frequently Asked Questions and Answers to help you out

Account Management

What if I have forgotten my login details or Password?

Enter your Username or Email.
Click Reset Password.
Check your Inbox for the reset procedure.
No email? Check your Junk folder.
Still no Email? Call +44 (0)1925 898 200 for support.
Don’t know your Username or Email? Call +44 (0)1925 898 200 for support

What are the Password Requirements?

1.It must contain a Number or Symbol
2. A lower and UPPER case letter
3. Have a minimum of 6 characters.
4. Don’t know your Username or Email? Call +44 (0)1925 898 200 for support

Do I need to be a client to have access to the Trade Portal?

Yes, to be able to have a login for the Trade Portal you will need to be one of our Clients

To become a client and begin purchasing from Crest medical please Contact our Sales Team on +44 (0)1925 898 200 or Email: sales@crestmedical.co.uk

How do I get access to the Trade Portal?

If you wish to be able to purchase using our Trade Portal;
Please contact your current Account manager or fill in the form on the Contact Us page and let us know in the message your interest in using the Trade Portal

We will then be in contact to set up the necessary accounts and grant you access to the Trade Portal.

But I have an account manager, do I need to use the Trade Portal?

No, If you wish to continue ordering through your Account Manager they will still be here ready to provide that service for you.

How do I use the Trade Portal for orders?

Once you have been given an account for the Trade Portal, you will be able to place your orders yourself adding by adding items to your basket and proceeding to checkout.

Last order dates - Christmas 2025

Our office will be closed for the holidays from 12:00, 24 December 2025 reopening 5 January 2026.
Last Date to place orders is 18 December 2025 for UK customers.

General orders:

Last release day will be Friday 19 December to allow for delivery by 23 December.

Retail:
Last release day will be Monday 15 December to allow for delivery by 23 December.

NHS:
Last day to release Inventory orders is 17 December.
Last day to release E-directs is 22nd December.

Export:
Last orders need to be placed by 16 December for delivery before Christmas closures.

Product FAQ's

Eye Wash and Burn Dressing - Is this the Manufacture Date or Expiry Date?

The Manufacture Date is not featured on most Eye Wash bottles or Pods.

When Looking for an Expiry Date on look for Hourglass Icon. (see the Image Below)